Disclaimer: This is an independent private website. It is not affiliated with, endorsed by, or connected to the Government of Canada.

Terms of Use

Effective date: October 2026

Canada eTA Assistance is a private, independent service. We are not affiliated with, endorsed by, or acting for the Government of Canada or Immigration, Refugees and Citizenship Canada (IRCC). You can apply for an eTA directly on the official Government of Canada website at canada.ca.

About these Terms

These Terms of Use apply to your use of this website and the services offered on it, which are operated by Canada eTA Assistance (“we”, “us”, “our”). By using this website or purchasing our service, you agree to these Terms. If you do not agree, please do not use this website.

Browsing this website is free. If you purchase our service, you also become a customer, and these Terms apply to that purchase.

Our service

This website offers:

  • Information about Canada’s Electronic Travel Authorization (eTA), who needs one, and how the official process works, based on publicly available information from the Government of Canada;
  • Paid guidance and support to help you understand the requirements and the official process, so you can complete and submit your own eTA application with confidence.

You complete and submit your eTA application yourself on the official Government of Canada website. We do not fill in, receive, review, store or submit applications on your behalf, and we do not represent you before the Government of Canada.

We are not a law firm or a licensed immigration representative, and nothing on this website is legal or immigration advice.

Fees and government decisions

  • Our fee is for our guidance and support only. It is not a government fee and does not include the official eTA fee, which you pay directly to the Government of Canada when you apply on its website.
  • All eTA decisions are made solely by the Government of Canada. We cannot influence, speed up or guarantee the outcome or processing time of any application.
  • You are responsible for the accuracy and completeness of the information you enter in your own application.

For any question about your purchase, including refunds or cancellations, contact us at info@canadaetaservice.com.

Who can use this website

This website and our service are intended for adults with the legal capacity to enter into a contract under the laws of their country. A parent or legal guardian may use our guidance to help with a child’s eTA. We may block access for users who do not meet these requirements.

Rules of conduct

You agree to use this website lawfully and in line with these Terms. In particular, you must not:

  • purchase our service if you are not legally able to enter into a contract;
  • use this website or its content for any illegal purpose, or in a way that harms us or anyone else;
  • prevent or restrict other users from using this website;
  • copy, distribute or modify any part of this website without our prior written permission;
  • bypass, disable or interfere with any security feature of this website;
  • upload or send any malware, viruses or other harmful code, or anything that could damage our systems or those of other users;
  • infringe our intellectual property rights or those of any third party.

We may suspend or block access for anyone who breaks these Terms, without prior notice, to keep this website safe and available.

Accuracy of information

We make reasonable efforts to keep the information on this website accurate and up to date with Government of Canada updates. However, official requirements can change at any time, so please always check the official Government of Canada website before you apply. If you notice anything inaccurate, please let us know at info@canadaetaservice.com.

Limitation of liability

We do our best to keep this website available and secure, but we cannot guarantee that it will always be uninterrupted or free from errors. Access may be paused for maintenance or updates, or affected by events outside our control.

To the extent permitted by law, we are not liable for:

  • any decision, delay or refusal made by the Government of Canada;
  • errors or omissions in the information you enter in your own application;
  • changes to official requirements made after information was published on this website;
  • any misuse of this website or its content by you or any third party;
  • any loss caused by your breach of these Terms.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, or affects your statutory rights as a consumer.

Intellectual property

The canadaetaservice.com domain and all content on this website, including text, images, graphics, logos, design, interactive tools and software, are owned by Canada eTA Assistance or used under licence. They are protected by intellectual property laws.

You may view and use this website for your personal, non-commercial use. Any other copying, distribution, adaptation or use of its content, for commercial purposes or otherwise, requires our prior written permission. Using this website does not give you any ownership of, or licence to, our intellectual property.

Privacy

We do not collect your eTA application details. The limited information we do handle, such as contact, order and website usage information, is described in our Privacy Policy and Cookie Policy.

Links to other websites

This website links to other websites, including the official Government of Canada website. We do not control these websites and are not responsible for their content, availability or privacy practices.

Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law or in our service. The latest version will always be available on this page, with the effective date shown at the top, and applies from the date it is published.

Governing law and disputes

These Terms are governed by the laws of Germany. If you are a consumer, this does not take away any protection you have under the mandatory laws of the country where you live, and you may bring proceedings in the courts of your place of residence.

If any part of these Terms is found to be invalid, the rest of these Terms will remain in effect. If we do not enforce any right under these Terms straight away, we have not waived that right.

Contact us

If you have any questions about these Terms, please contact Canada eTA Assistance at info@canadaetaservice.com.